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Insights
Articles on Enterprise Intelligence, AI readiness and insurance operations, adapted from Erik Davison's book and DBV research.
Human middleware: the hidden cost of fragmented enterprise systems
Why skilled professionals spend their mornings connecting information across systems, what Erik Davison calls human middleware, and what it takes to fix it.
Why AI projects stall, and what leaders should build first
Artificial intelligence amplifies the strengths and weaknesses an organization already has. Erik Davison explains why enterprise readiness, trust and governance come before the technology.
Enterprise Knowledge Capital: what NASA's lessons learned program teaches every firm
Knowledge is the one asset that grows when used. How NASA keeps mission experience after programs end, and what Enterprise Knowledge Capital means for insurance and professional services firms.
The firm that remembers: what translation companies teach about Enterprise Intelligence
Professional translation firms already run a working version of Enterprise Intelligence. How translation memory, terminology databases and style guides map to enterprise knowledge, memory, context and learning.
Six pain points in commercial insurance renewals, and how brokers can fix them
DBV Solutions' analysis of the Indio and Applied Systems State of Insurance Renewals survey of 394 brokers: where renewal time goes, what it costs, and the fixes that work.
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